Cancellation Policy

Cancellation Policy

We understand that plans change. Below you’ll find details on how to cancel different types of orders placed with us, including subscriptions and standard purchases.

Subscribe & Save Orders
Our Subscribe & Save program offers discounted pricing for customers who commit to recurring deliveries. To prevent misuse of this program, subscriptions can be canceled only after two successful deliveries. This ensures fair use of the discount. Subscriptions cannot be canceled on the day an order is due to be processed, as our system automatically begins fulfillment that day. If you wish to cancel or pause your subscription, please do so at least one day before the next scheduled order date. You can manage or cancel your subscription by using the link in your original order confirmation email.

Standard Orders
Standard (non-subscription) orders may be canceled only if they have not yet shipped from our warehouse or from a third-party supplier. If your order is already in transit or processing has begun and we are unable to intercept it, the order cannot be canceled, but you may still be eligible to return the item under our Return Policy. To request a cancellation, please contact us as soon as possible at support@freeshippingmedical.com. We will do our best to accommodate your request.

For all other return-related inquiries, please refer to our Return Policy or reach out to our support team.